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Can't log in with UI account, server offline in Site Manager?

Author

Reilly Chase
September 02, 2026

Hi guys Reilly here again!

If you can’t log into your HostiFi server with your Ubiquiti account, or your server is showing offline in Site Manager I made a video on how to fix that.

How to fix Ubiquiti account logins and offline server in Site Manager | Cap Recording

Watch this video on Cap

Cap

Here’s why the disconnect happened

While migrating your servers from UniFi Network to UniFi OS Server it required that we create an Owner account before we could proceed with the restore and migration.

The Owner account must enable Remote Access in order to reconnect the server to Site Manager and allow Ubiquiti account logins again.

Here’s how to fix it

  1. Go to app.hostifi.com

  2. Open your server row

  3. In the server Overview section, use your temp user/pass to log into your HostiFi server URL

  4. Once logged in, go to People it’s the icon in the bottom left nav

  5. Select your existing user and go to the settings gear icon, Deactivate, then Remove the user

  6. Next go to Settings > Control Plane > Console and enable Remote Access

  7. Log in with your UI account

  8. After this, the HostiFi server will connect back to Site Manager and your UI account logins will work again

In Site Manager the HostiFi server will appear as only one site. It takes a few hours but it will eventually show all the sites separately instead of just one server.

If you have any questions you can reply to this email to reach our support team.

If you’d like to reach me specifically you can email me at [email protected] or call me on my direct line +1 866 503-7935.

Links

UniFi OS Server hosting hostifi.com

UISP hosting hostifi.com/uisp

Professional Services for Ubiquiti products hostifi.com/pro